Invalid refund requests
If you simply decide that you do not want to use our product anymore, we cannot grant you a refund. We are committed to helping with any issues you may have with our product. At the same time, we expect you to know what you are purchasing and why.
Malfunctions and Bugs
If you are having issues getting our product to work as advertised, we will be happy to provide you with a full refund, within 30 days from purchase. Before a refund is processed, you must give us the opportunity to help you fix the issue you are having. Please create a ticket for the issue via the Support, and allow reasonable time for us to help you fix it.
Compatibility issues with third party plugins
There are thousands of plugins out there and we cannot test and provide full integration with every one of them. We do not provide support for third party plugins. Incompatibility with a third party plugin cannot be used as a basis for a refund request. The exceptions are the plugins listed in our product descriptions as supported integrations.
Processing of Refunds
If you are eligible for a refund, we will generally process your refund within 7 days, most of the time, much faster than that. Your credit card or PayPal account will be credited with the full amount you have paid. Although we try our best to process refunds in a timely manner, PayPal or your financial institution can take up to 3 weeks to reflect the refund in your PayPal account.
As we deal with intangible goods, refund is not encouraged under any circumstances, once the product is sent and the order process is completed. Eventually, we recommend the buyers to test with the demo before confirming and purchasing the product and we guarantee to deliver the same quality, as presented in the demo. If the product does not meet the quality standards please report and get technical support within 48 hours from the date of delivery. However, we understand that there are certain situations that require exceptions from our rigid refund policy and the customers are eligible for refund under the following conditions:
Because of technical problems like download or unzipping issues. Such claims should be submitted to the technical support department, within 3 days or may end up in a refund decline.
Refund is not allowed for the technical errors that happen with the customer server or host side errors.
Additional customization of the product is considered as a fresh new project and no refund should be expected for the customization.
Refund strictly not allowed for customer faults such as re-purchase same product (or) wrong product purchase etc.,